All sales are final. V2Pens.com does not accept returns, refunds, or exchanges for any products or services once a transaction is completed.
Please review the full details of our policy below:
- Policy Scope: This “No Returns or Exchanges” policy applies strictly to all purchases made online through our website, V2Pens.com, or at our physical retail locations.
- Final Sale Confirmation: By completing your purchase, you acknowledge and agree that your ordered items cannot be returned, exchanged, or refunded for store credit.
- Defective or Damaged Goods: Exceptions are made only if you receive a product that is defective, broken, or physically damaged during transit.
- Reporting Timeline: You must report any defective or damaged items to our customer support team within 3 business days of delivery.
- Resolution Process: For verified damaged or defective claims, V2Pens.com will issue a replacement item or a store credit at our sole discretion.
- Order Modifications: We cannot accommodate cancellations, changes to item sizes, or variations once an order has been successfully processed at checkout.